Refund & Cancellation 

At Bhaab, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase of our pickles and chutneys. However, we understand that there might be situations where you need to cancel an order or request a refund. Please review our policy below.

1. Cancellation Policy
​1.1 Order Cancellation by Customer:
  • You can cancel your order within 24 hours of placing it by contacting our customer support team via email or phone.
  • Orders cannot be canceled once they have been dispatched.
1.2 Order Cancellation by Bhaab:
  • We reserve the right to cancel your order under certain circumstances, including but not limited to:
    • Unavailability of the product.
    • Incomplete or incorrect delivery address.
    • Payment issues or fraud detection.
  • If your order is canceled by us, you will be notified, and any payment made will be refunded to your original payment method within 7-10 business days.
2. Refund Policy

​2.1 Refund Eligibility:
Refunds are applicable under the following conditions:

  • You received a product that was damaged during transit.
  • You received the wrong product.
  • The product delivered is expired or spoiled.
2.2 Refund Process:
  • To request a refund, please contact our customer support team within 48 hours of receiving the order with the following details:
    • Order ID.
    • Photos of the product showing the issue.
    • A description of the problem.
  • Upon verification, if your request is approved, we will process your refund to the original payment method within 7-10 business days.
2.3 Non-Refundable Conditions:
  • Refunds will not be provided for the following reasons:
    • Change of mind after delivery.
    • Incorrect product ordered by the customer.
    • Products opened, tampered with, or consumed partially.
3. Replacement Policy

​If eligible, you may opt for a replacement instead of a refund. Replacement requests must follow the same process and timeline as refund requests.

4. Return Policy
​4.1 Return Conditions​​:
  • Returns are only applicable for damaged, expired, or incorrect products.
  • Products must be returned in their original packaging.
4.2 Return Process:
  • Contact our customer support team to initiate a return.
  • Once the returned item is received and inspected, we will proceed with a replacement or refund.
5. Contact Us

​For any questions or concerns about our Refund & Cancellation Policy, please reach out to us:

  • Email: ​teambhaab@gmail.com
  • Phone: ​​+91-986-342-9573
  • Hours: 10:00 am - 6:00 pm ( Everyday)

At Bhaab, we are committed to providing you with the best possible experience and look forward to serving you again. Thank you for choosing us!